Schedule Dispatch Coordinator Remote
Kansas City, MO Kansas City, MO Full-time Full-time 16 hours ago 16 hours ago 16 hours ago What you will do The NDC Schedule Dispatch Coordinator (SDC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI.
They will work closely with NDC Team Managers, field Service Team Managers, internal Operational Excellence partners, peers and customers to drive key business initiatives and service delivery such as managing service backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery.
They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including Service, Inspection Dispatch, and Parts Pending management.
How you will do it As a Schedule Dispatch Coordinator, it is important to exhibit excellent communication skills, have basic knowledge of computer applications, Microsoft Excel, strong organizational and decision-making skills.
Must be flexible and able to deal with rapid change at a moment's notice is key.
NDC SDC team members must be able to speak confidently with customers in driving the day-to-day operation and scheduling of service jobs.
SD Coordinators are responsible for scheduling service requests, managing technician workflow, meeting or exceeding Key Performance Indicators, and other duties as assigned.
What we look for Required Minimum of 1-year customer service Service dispatch scheduling experience Flexibility to perform other duties as assigned Maintain above satisfactory attendance Skills Required Good written and verbal communication skills, Detailed Oriented, Flexibility, Composure Knowledge of Microsoft office (Email/Excel) and other required programs Confidence, Problem Solving, Composure Critical Thinking Skills, Proactive Decision Making Skills, Self-Motivated/Driven, Time Management and Prioritization skills Ability to Self-Manage, Accountability, Change Agent.
Estimated Salary: $20 to $28 per hour based on qualifications.
They will work closely with NDC Team Managers, field Service Team Managers, internal Operational Excellence partners, peers and customers to drive key business initiatives and service delivery such as managing service backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery.
They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including Service, Inspection Dispatch, and Parts Pending management.
How you will do it As a Schedule Dispatch Coordinator, it is important to exhibit excellent communication skills, have basic knowledge of computer applications, Microsoft Excel, strong organizational and decision-making skills.
Must be flexible and able to deal with rapid change at a moment's notice is key.
NDC SDC team members must be able to speak confidently with customers in driving the day-to-day operation and scheduling of service jobs.
SD Coordinators are responsible for scheduling service requests, managing technician workflow, meeting or exceeding Key Performance Indicators, and other duties as assigned.
What we look for Required Minimum of 1-year customer service Service dispatch scheduling experience Flexibility to perform other duties as assigned Maintain above satisfactory attendance Skills Required Good written and verbal communication skills, Detailed Oriented, Flexibility, Composure Knowledge of Microsoft office (Email/Excel) and other required programs Confidence, Problem Solving, Composure Critical Thinking Skills, Proactive Decision Making Skills, Self-Motivated/Driven, Time Management and Prioritization skills Ability to Self-Manage, Accountability, Change Agent.
Estimated Salary: $20 to $28 per hour based on qualifications.
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