Customer Support Professional
Miscellaneous Staffing Services Miscellaneous Staffing Services Kansas City, MO Kansas City, MO Full-time Full-time $22 an hour $22 an hour 2 days ago 2 days ago 2 days ago Job Title:
Customer Support Professional Reports to:
Team Lead Supervises:
None Location:
Hybrid/Remote (local to Kansas City Metro Area) Compensation details Pay rate:
$22/ hour Days of operation:
Monday - Friday.
Hours operation Monday - Friday, 8:
00 AM - 5:
00 PM, 40 hrs/wk.
(may flex/float only as needed-specify need during interviews) This organization is an environmental-focused nonprofit business, centered in resource efficiency, environmental health, and economic vitality.
This position is customer-focused and the company is looking to hire a Customer Support Professional to join its team! We are looking for someone who represents our dedication to reduction of emissions, thru climate-friendly measures, while supporting individuals, businesses, and local government with clean air initiatives.
Do you have a passion to reduce the carbon footprint? Are you a champion for alternative energy? Do you feel a deep responsibility to do your part to create a greener, more sustainable planet Earth? If you answered yes, this organization and position may feed your calling and purpose.
Hybrid Office (work from home or from the office or both)
Mental Health Days Job Summary This position will perform customer service support activities for a regional non-for-profit organization dedicated to sustainable practices in buildings and transportation.
This position supports lead generation and a customer service support desk for an important Kansas City program.
(More on this program can be found here:
https:
//www.
kcmo.
gov/programs-initiatives/energy-and-water-benchmarking) It will entail outreach to the real estate community.
Daily responsibilities may also include providing technical assistance to clients, which include commercial building owners and facility managers.
The candidate should have a strong customer engagement and sales background and excellent time management skills, including the ability to efficiently guide a client through a complex data entry process.
The candidate will be responsible for assisting new and repeat clients.
Strong computer skills and adaption to learning new technologies are required.
Experience with utility-sponsored energy efficiency programs and energy benchmarking using Energy Star Portfolio Manager is a plus but not a mandatory requirement.
Experience using Salesforce or at least another CRM platform ideal.
(Candidate must be willing to learn any platform used in the program.
Robust training will be provided for this job responsibility.
) Proficiency in Microsoft Office Suite is required.
Candidates should expect a Pre-Hire Skills Assessment to be administered during the hiring process.
Duties and Responsibilities Using a customer lists and historical reporting data, you will identify businesses and buildings that haven't reported energy usage or that have lapsed reporting; conducting research to update contact information and establish or re-establish a reporting contact.
Using this list to make cold calls to produce leads that may need help complying with the city's ordinance.
Act as an Energy Advisor by helping customers identify their unique opportunities under energy efficiency initiatives.
(Any training needed in this area will be provided.
) Assistance with completing submissions into Energy Star Portfolio Manager to ensure compliance with program guidelines and procedures.
Maintain, update, and add entries to the system databases accurately.
Provide assistance with customer service, scheduling, Energy Star Portfolio Manager and other issues as needed.
Direct communications with customers and trade ally contractors.
Identifying and implementing process improvements.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Support Professional Reports to:
Team Lead Supervises:
None Location:
Hybrid/Remote (local to Kansas City Metro Area) Compensation details Pay rate:
$22/ hour Days of operation:
Monday - Friday.
Hours operation Monday - Friday, 8:
00 AM - 5:
00 PM, 40 hrs/wk.
(may flex/float only as needed-specify need during interviews) This organization is an environmental-focused nonprofit business, centered in resource efficiency, environmental health, and economic vitality.
This position is customer-focused and the company is looking to hire a Customer Support Professional to join its team! We are looking for someone who represents our dedication to reduction of emissions, thru climate-friendly measures, while supporting individuals, businesses, and local government with clean air initiatives.
Do you have a passion to reduce the carbon footprint? Are you a champion for alternative energy? Do you feel a deep responsibility to do your part to create a greener, more sustainable planet Earth? If you answered yes, this organization and position may feed your calling and purpose.
Hybrid Office (work from home or from the office or both)
Mental Health Days Job Summary This position will perform customer service support activities for a regional non-for-profit organization dedicated to sustainable practices in buildings and transportation.
This position supports lead generation and a customer service support desk for an important Kansas City program.
(More on this program can be found here:
https:
//www.
kcmo.
gov/programs-initiatives/energy-and-water-benchmarking) It will entail outreach to the real estate community.
Daily responsibilities may also include providing technical assistance to clients, which include commercial building owners and facility managers.
The candidate should have a strong customer engagement and sales background and excellent time management skills, including the ability to efficiently guide a client through a complex data entry process.
The candidate will be responsible for assisting new and repeat clients.
Strong computer skills and adaption to learning new technologies are required.
Experience with utility-sponsored energy efficiency programs and energy benchmarking using Energy Star Portfolio Manager is a plus but not a mandatory requirement.
Experience using Salesforce or at least another CRM platform ideal.
(Candidate must be willing to learn any platform used in the program.
Robust training will be provided for this job responsibility.
) Proficiency in Microsoft Office Suite is required.
Candidates should expect a Pre-Hire Skills Assessment to be administered during the hiring process.
Duties and Responsibilities Using a customer lists and historical reporting data, you will identify businesses and buildings that haven't reported energy usage or that have lapsed reporting; conducting research to update contact information and establish or re-establish a reporting contact.
Using this list to make cold calls to produce leads that may need help complying with the city's ordinance.
Act as an Energy Advisor by helping customers identify their unique opportunities under energy efficiency initiatives.
(Any training needed in this area will be provided.
) Assistance with completing submissions into Energy Star Portfolio Manager to ensure compliance with program guidelines and procedures.
Maintain, update, and add entries to the system databases accurately.
Provide assistance with customer service, scheduling, Energy Star Portfolio Manager and other issues as needed.
Direct communications with customers and trade ally contractors.
Identifying and implementing process improvements.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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