Collections Representative (Customer Service Representative)
3.
5 Kansas City, MO Kansas City, MO Full-time Full-time $18.
37 - $28.
01 an hour $18.
37 - $28.
01 an hour 4 days ago 4 days ago 4 days ago Pay,Benefits, & Work Schedule Two full-time positions available with the Water Department, Revenue Protection Division located at 4800 East 63rd Street Salary Range:
$18.
37-$28.
01/hour Normal Work Days/Hours:
Monday-Friday, 8:
00 a.
m.
-5:
00 p.
m.
Full-time telework schedule available after 6-month probationary period completed Application Deadline Date:
March 25, 2024 Responsibilities Communicates effectively and professionally with customers via phone or in-person interactions, ensuring courteous and helpful assistance at all times.
Updates customer account records accurately through data entry.
Resolves customer inquiries, requests, complaints, account, and billing issues promptly and accurately by conducting thorough customer account reviews and referencing relevant ordinances, policies, and procedures.
Processes orders for installation, turn-on, discontinuation, or changes in water services efficiently and accurately.
Records all customer interactions and changes to accounts clearly and accurately, including complaints related to billing, service rendered, or service failures.
Routes information to appropriate divisions for investigation or follow-up.
Provides support to the Revenue Protection Division by assisting in the collection of delinquent accounts and bad debt.
Makes outbound and takes inbound calls from delinquent customers, negotiating payments, and assisting the Contact Center with consumer phone calls and overflow calls.
Qualifications REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.
Preference given to those candidates with previous experience in a call center environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Kansas City, MO Kansas City, MO Full-time Full-time $18.
37 - $28.
01 an hour $18.
37 - $28.
01 an hour 4 days ago 4 days ago 4 days ago Pay,Benefits, & Work Schedule Two full-time positions available with the Water Department, Revenue Protection Division located at 4800 East 63rd Street Salary Range:
$18.
37-$28.
01/hour Normal Work Days/Hours:
Monday-Friday, 8:
00 a.
m.
-5:
00 p.
m.
Full-time telework schedule available after 6-month probationary period completed Application Deadline Date:
March 25, 2024 Responsibilities Communicates effectively and professionally with customers via phone or in-person interactions, ensuring courteous and helpful assistance at all times.
Updates customer account records accurately through data entry.
Resolves customer inquiries, requests, complaints, account, and billing issues promptly and accurately by conducting thorough customer account reviews and referencing relevant ordinances, policies, and procedures.
Processes orders for installation, turn-on, discontinuation, or changes in water services efficiently and accurately.
Records all customer interactions and changes to accounts clearly and accurately, including complaints related to billing, service rendered, or service failures.
Routes information to appropriate divisions for investigation or follow-up.
Provides support to the Revenue Protection Division by assisting in the collection of delinquent accounts and bad debt.
Makes outbound and takes inbound calls from delinquent customers, negotiating payments, and assisting the Contact Center with consumer phone calls and overflow calls.
Qualifications REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.
Preference given to those candidates with previous experience in a call center environment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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