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Dektop Support

Company Name:
Integra KV
Integra KV is looking for an experienced Desktop Support Technician for a contract-to-hire opportunity in
kansas
City, MO. See
job
description below for more information. Setting up interviews this week so have to move fast!
This
position
provides a blend of technical and analytical support as a member of the local level-two support team. They will be responsible for configuring and deploying hardware and software to Kansas City staff and resolving problems associated with these items. The individual serves as a liaison and informational resource through a number of support activities within the local desk-side support team.
Job Duties
oDeploy technology devices such as PC, BlackBerrys, and printers.
oWork directly with Kansas City-internal staff to troubleshoot problems with devices such as PCs, BlackBerry's, printers and etc., as well as software-related problems such as Microsoft Windows, Microsoft Office, Microsoft Outlook, Lotus Notes and etc. (Currently using Notes but moving to Outlook)
oAssist with the roll-out of upgrades to both hardware and software products.
oAssist with the patching of vulnerabilities found within applications.
oEnsure preparedness for District/ National IT Organization changes/
events
/deployments with Kansas City district management/staff.
oAssist with the standardization of level-two support throughout the Kansas City location.
Requirements
oStrong technical/desktop/end user support skills, including leadership of technical support staff and the configuration / deployment of technical products including PCs, BlackBerrys, and printers.
oExtensive use of standard desktop applications, including the Microsoft Office suite, internet, email, and collaboration programs.
oExtensive use of workstation discovery / deployment tools such as SCCM and BigFix.
oMust be self-motivated and possess excellent writing, oral communication and time management skills.
oEffective interpersonal skills, including the ability to work effectively in a team environment.
oBachelor's degree specializing in business, technology, or equivalent combination of education/ experience is preferred.
oOne year of desktop/ end user support experience is required; three years of support experience and/or one year of unit/staff leadership is preferred.
oITIL Foundations certification is preferred.

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