It specialist (custspt/infosec)
Company Name:
Department of Defense
All United States Citizens Permanent Full Time The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training. From pipefitters to accountants, scientists to engineers, doctors to nurses-the careers and opportunities to make a difference are endless. Civilian careers-where purpose and patriotism unite!
This announcement is being used to recruit qualified individuals, under the Office of Personnel Management (OPM) Direct Hire Authority, authorized by 5 United States Code (U.S.C.), Section 3304 and 5 Code of Federal Regulations (CFR) Part 337, Subpart B. The Rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to the Direct Hire process. For more information on OPM Direct-Hire Authority, please review this .
This position is located with the Marine Corps Network Operations and Security Center (MCNOSC) located in Kansas City, Missouri. This position serves as the Technical Process and Improvement Manager responsible for planning for and managing multiple areas within the Information Technology Service Management (ITSM) structure, development of automated scripts for the Service Desk that provide support to clients and ensure service levels are maintained and required technical toolsets are achieved.
You must be a US Citizen. Must be registered for Selective Service, see Legal & Regulatory Guidance. Suitable for Federal employment as determined by background investigation. Selectee may be required to successfully complete a probationary period. This position is a drug-testing designated position (TDP). You must obtain and maintain a TOP SECRET/SCI security clearance.
Identify and promote areas of high productivity and pinpoint and eliminate process-orientated inefficiency while developing proactive measures to facilitate effective resolutions.
Develop and maintain working relationships with customers to ensure procedural changes in the enterprise toolset are understood and followed.
Write, communicate and maintain standard operating procedures for the effective execution of the Access Management process for Regional Service Desk.
Oversee compliance with business rules, performance standards and define metrics for the execution of processes in order to provide effective customer service to meet customer requirements.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
Your resume must demonstrate at least one year of specialized experience equivalent to at least the GS-12 grade level or pay band in the Federal Service or equivalent experience in the private or public sector that demonstrates: Attention to Detail: Takes a thorough, conscientious approach to work performed; Customer Service: Identifies a client or customer need and provides a quality product or service. Oral Communication: Expresses information via oral presentation; AND Problem Solving: Identifies problem, ascertains root cause and impact, and provides recommendations for resolution.
Specialized experience for this position involves providing overseeing IT service desk operations in a customer service environment (e.g. troubleshooting, development of proactive measures and IT resolution) AND assisting in the review of procedural changes to eliminate inefficiencies.
Additional qualification information can be found from the following Office of Personnel Management web /
PART-TIME OR UNPAID
Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, commmunity, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
As part of the application process, you must complete and submit an occupational questionnaire. To preview this questionnaire and determine if your experience matches the skills required for this position, click the following link: View Assessment Questions .
_REQUIREMENTS:_
Selectee is required to participate in the Department of Defense direct deposit of pay program.
Selectee may be required to successfully complete a probationary period.
Position may require occasional travel.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
A TOP SECRET/SCI security clearance is a requirement of this position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a position offer or removal. If you possess a security clearance, please indicate the level and termination date in your resume.
Successful completion of a pre-employment drug test is required. A tentative offer of employment will be rescinded if the applicant fails to report to the scheduled drug test appointment. Incumbents of drug testing designated positions will be subject to random testing. Drug test results will be provided to the employing activity/command.
This position has been identified as an Information Assurances Workforce (IAWF) billet per DoD Directive 8570.01 and SecNav Manual 5239.2 and requires completion of certification for Information Assurance Systems Architect and Engineer (IASAE) Level II within 6 months. Failure to maintain required certifications will be grounds for reassignment, demotion or even removal from the Federal Services.
Occasional travel is required which may involve the use of commercial and/or government aircraft. Work requires travel away from normal duty station.
Shift work and/or irregular work hours (evenings and weekends) may be necessary to meet project deadlines or to support users in the field. Call back and emergency overtime may be required.
When the application process is complete, we will review your resumeto ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the _Occupational Questionnaire_, along with your supporting documentation.
If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.
Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
To begin the process, click the _Apply Online_ button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the _Submit My Answers_ button at the end of the process.
To apply for this position, you must provide a complete Application Package which includes:
Complete Resume.
Complete Assessment Questionnaire. _View Occupational Questionnaire_.
Other supporting documentation as required. Please see the _REQUIRED DOCUMENTS_ section to determine if there are other documents you are required to submit.
Your complete application (resume, assessment questionnaire, and all supporting documents) must be submitted by 11:59 pm Eastern Standard Time (EST) on Monday, September 15, 2014
If more than one resume is received, only the last resume received and processed will be reviewed.
If you upload your documents, _do not fax_ the same documents.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: select Application Status, and click on the more information link under the application status for this position.
If you are unable to apply online or unable to upload your supporting documents follow the directions located at:
This Vacancy ID is _1208474_.
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers/documents submitted by an applicant.
The documents you are required to submit vary based on what you are claiming (i.e., applying as a veteran or disabled veteran, applying as a military spouse, etc). Please review the following link to see if there are any documents you need to provide:
Once the online resume is received you will receive an acknowledgement email that your submission was successful. If your final rating places you among the top candidates, your application will be referred to the selecting official for further review.
If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview. We expect to make a final job offer within 40 days after the deadline for applications.
Stay informed of changes to your application status by signing up for automatic email alerts .
Department of the Navy offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays and a 401K-type retirement plan. more information can be found at:
This Position is subject to Department of Defense Priority Placement Program.
This announcement may be used to fill additional vacancies.
Relocation expenses are NOT authorized.
Selectee is required to participate in the Department of Defense direct deposit of pay program.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
The Department of the Navy uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit .
_Employment of People with Disabilities - Schedule A_ : for additional information visit:
_Federal Annuitant Information:_
The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at:
_Interagency Career Transition Assistance Program_ _ (ICTAP) Eligible:_
Current DON Interagency Career Transition Program (ICTAP) Eligible: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for this position and receive a rating in the well-qualified category or higher. For more information about ICTAP eligibility please review the following link:
Military Spouse Preference (MSP): Estimated Salary: $20 to $28 per hour based on qualifications.
Department of Defense
All United States Citizens Permanent Full Time The Navy and Marine Corps team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training. From pipefitters to accountants, scientists to engineers, doctors to nurses-the careers and opportunities to make a difference are endless. Civilian careers-where purpose and patriotism unite!
This announcement is being used to recruit qualified individuals, under the Office of Personnel Management (OPM) Direct Hire Authority, authorized by 5 United States Code (U.S.C.), Section 3304 and 5 Code of Federal Regulations (CFR) Part 337, Subpart B. The Rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to the Direct Hire process. For more information on OPM Direct-Hire Authority, please review this .
This position is located with the Marine Corps Network Operations and Security Center (MCNOSC) located in Kansas City, Missouri. This position serves as the Technical Process and Improvement Manager responsible for planning for and managing multiple areas within the Information Technology Service Management (ITSM) structure, development of automated scripts for the Service Desk that provide support to clients and ensure service levels are maintained and required technical toolsets are achieved.
You must be a US Citizen. Must be registered for Selective Service, see Legal & Regulatory Guidance. Suitable for Federal employment as determined by background investigation. Selectee may be required to successfully complete a probationary period. This position is a drug-testing designated position (TDP). You must obtain and maintain a TOP SECRET/SCI security clearance.
Identify and promote areas of high productivity and pinpoint and eliminate process-orientated inefficiency while developing proactive measures to facilitate effective resolutions.
Develop and maintain working relationships with customers to ensure procedural changes in the enterprise toolset are understood and followed.
Write, communicate and maintain standard operating procedures for the effective execution of the Access Management process for Regional Service Desk.
Oversee compliance with business rules, performance standards and define metrics for the execution of processes in order to provide effective customer service to meet customer requirements.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
Your resume must demonstrate at least one year of specialized experience equivalent to at least the GS-12 grade level or pay band in the Federal Service or equivalent experience in the private or public sector that demonstrates: Attention to Detail: Takes a thorough, conscientious approach to work performed; Customer Service: Identifies a client or customer need and provides a quality product or service. Oral Communication: Expresses information via oral presentation; AND Problem Solving: Identifies problem, ascertains root cause and impact, and provides recommendations for resolution.
Specialized experience for this position involves providing overseeing IT service desk operations in a customer service environment (e.g. troubleshooting, development of proactive measures and IT resolution) AND assisting in the review of procedural changes to eliminate inefficiencies.
Additional qualification information can be found from the following Office of Personnel Management web /
PART-TIME OR UNPAID
Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, commmunity, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
As part of the application process, you must complete and submit an occupational questionnaire. To preview this questionnaire and determine if your experience matches the skills required for this position, click the following link: View Assessment Questions .
_REQUIREMENTS:_
Selectee is required to participate in the Department of Defense direct deposit of pay program.
Selectee may be required to successfully complete a probationary period.
Position may require occasional travel.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
A TOP SECRET/SCI security clearance is a requirement of this position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a position offer or removal. If you possess a security clearance, please indicate the level and termination date in your resume.
Successful completion of a pre-employment drug test is required. A tentative offer of employment will be rescinded if the applicant fails to report to the scheduled drug test appointment. Incumbents of drug testing designated positions will be subject to random testing. Drug test results will be provided to the employing activity/command.
This position has been identified as an Information Assurances Workforce (IAWF) billet per DoD Directive 8570.01 and SecNav Manual 5239.2 and requires completion of certification for Information Assurance Systems Architect and Engineer (IASAE) Level II within 6 months. Failure to maintain required certifications will be grounds for reassignment, demotion or even removal from the Federal Services.
Occasional travel is required which may involve the use of commercial and/or government aircraft. Work requires travel away from normal duty station.
Shift work and/or irregular work hours (evenings and weekends) may be necessary to meet project deadlines or to support users in the field. Call back and emergency overtime may be required.
When the application process is complete, we will review your resumeto ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the _Occupational Questionnaire_, along with your supporting documentation.
If, after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.
Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
To begin the process, click the _Apply Online_ button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the _Submit My Answers_ button at the end of the process.
To apply for this position, you must provide a complete Application Package which includes:
Complete Resume.
Complete Assessment Questionnaire. _View Occupational Questionnaire_.
Other supporting documentation as required. Please see the _REQUIRED DOCUMENTS_ section to determine if there are other documents you are required to submit.
Your complete application (resume, assessment questionnaire, and all supporting documents) must be submitted by 11:59 pm Eastern Standard Time (EST) on Monday, September 15, 2014
If more than one resume is received, only the last resume received and processed will be reviewed.
If you upload your documents, _do not fax_ the same documents.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: select Application Status, and click on the more information link under the application status for this position.
If you are unable to apply online or unable to upload your supporting documents follow the directions located at:
This Vacancy ID is _1208474_.
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers/documents submitted by an applicant.
The documents you are required to submit vary based on what you are claiming (i.e., applying as a veteran or disabled veteran, applying as a military spouse, etc). Please review the following link to see if there are any documents you need to provide:
Once the online resume is received you will receive an acknowledgement email that your submission was successful. If your final rating places you among the top candidates, your application will be referred to the selecting official for further review.
If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview. We expect to make a final job offer within 40 days after the deadline for applications.
Stay informed of changes to your application status by signing up for automatic email alerts .
Department of the Navy offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays and a 401K-type retirement plan. more information can be found at:
This Position is subject to Department of Defense Priority Placement Program.
This announcement may be used to fill additional vacancies.
Relocation expenses are NOT authorized.
Selectee is required to participate in the Department of Defense direct deposit of pay program.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
The Department of the Navy uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit .
_Employment of People with Disabilities - Schedule A_ : for additional information visit:
_Federal Annuitant Information:_
The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at:
_Interagency Career Transition Assistance Program_ _ (ICTAP) Eligible:_
Current DON Interagency Career Transition Program (ICTAP) Eligible: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for this position and receive a rating in the well-qualified category or higher. For more information about ICTAP eligibility please review the following link:
Military Spouse Preference (MSP): Estimated Salary: $20 to $28 per hour based on qualifications.
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