IT Support Specialist I-II
Company Name:
Federal Reserve Bank
Title: IT Support Specialist I-II Location: MO-Kansas City
Job Summary
Responsible for configuring and deploying hardware and software to Kansas City district staff and resolving problems associated with these items. The individual serves as a liaison and informational resource through a number of support activities within the local desk-side support team.
Job Duties
Deploy technology devices such as PC, BlackBerrys, and printers.
Work directly with Kansas City-based staff to troubleshoot problems experienced with devices such as PCs, BlackBerry's, printers and etc., as well as software-related problems such as Microsoft Windows, Microsoft Office, Microsoft Outlook, Lotus Notes and etc.
Assist with the roll-out of upgrades to both hardware and software products.
Serve in a liaison role between District IT Management, National IT Organizations, and the National Service Desk. Assist with the patching of vulnerabilities found within applications.
Ensure preparedness for District/ National IT Organization changes/events/deployments with Kansas City district management/staff.
Assist with the standardization of level-two support throughout the Kansas City district.Service DeskAssociate's degree in an Information Technology related field or equivalent combination of education and/or work related technical experience.
At least one year of experience installing, troubleshooting, and repairing PC hardware and software preferred.
At least two years of phone based service desk experience; preferably in an IT environment.
At least one year experience installing, troubleshooting, and/or repairing mobile computing devices (BlackBerrys, PDAs, etc.) preferred.
At least one year experience supporting the Lotus Notes desktop client preferred.Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), A Certification, and/or ITIL Foundations Certification preferred.
A solid understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions. Solid technical troubleshooting skills and a working knowledge of current technologies.
Service Desk
Associate's degree in an Information Technology related field or equivalent combination of education and/or work related technical experience.
At least one year of experience installing, troubleshooting, and repairing PC hardware and software preferred.
At least two years of phone based service desk experience; preferably in an IT environment.
At least one year experience installing, troubleshooting, and/or repairing mobile computing devices (BlackBerrys, PDAs, etc.) preferred.
At least one year experience supporting the Lotus Notes desktop client preferred.Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), A Certification, and/or ITIL Foundations Certification preferred.
A solid understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions.Solid technical troubleshooting skills and a working knowledge of current technologies.
Organization: Federal Reserve Bank of Kansas City IT Support Specialist I-II MO-Kansas City 237623 Estimated Salary: $20 to $28 per hour based on qualifications.
Federal Reserve Bank
Title: IT Support Specialist I-II Location: MO-Kansas City
Job Summary
Responsible for configuring and deploying hardware and software to Kansas City district staff and resolving problems associated with these items. The individual serves as a liaison and informational resource through a number of support activities within the local desk-side support team.
Job Duties
Deploy technology devices such as PC, BlackBerrys, and printers.
Work directly with Kansas City-based staff to troubleshoot problems experienced with devices such as PCs, BlackBerry's, printers and etc., as well as software-related problems such as Microsoft Windows, Microsoft Office, Microsoft Outlook, Lotus Notes and etc.
Assist with the roll-out of upgrades to both hardware and software products.
Serve in a liaison role between District IT Management, National IT Organizations, and the National Service Desk. Assist with the patching of vulnerabilities found within applications.
Ensure preparedness for District/ National IT Organization changes/events/deployments with Kansas City district management/staff.
Assist with the standardization of level-two support throughout the Kansas City district.Service DeskAssociate's degree in an Information Technology related field or equivalent combination of education and/or work related technical experience.
At least one year of experience installing, troubleshooting, and repairing PC hardware and software preferred.
At least two years of phone based service desk experience; preferably in an IT environment.
At least one year experience installing, troubleshooting, and/or repairing mobile computing devices (BlackBerrys, PDAs, etc.) preferred.
At least one year experience supporting the Lotus Notes desktop client preferred.Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), A Certification, and/or ITIL Foundations Certification preferred.
A solid understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions. Solid technical troubleshooting skills and a working knowledge of current technologies.
Service Desk
Associate's degree in an Information Technology related field or equivalent combination of education and/or work related technical experience.
At least one year of experience installing, troubleshooting, and repairing PC hardware and software preferred.
At least two years of phone based service desk experience; preferably in an IT environment.
At least one year experience installing, troubleshooting, and/or repairing mobile computing devices (BlackBerrys, PDAs, etc.) preferred.
At least one year experience supporting the Lotus Notes desktop client preferred.Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), A Certification, and/or ITIL Foundations Certification preferred.
A solid understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions.Solid technical troubleshooting skills and a working knowledge of current technologies.
Organization: Federal Reserve Bank of Kansas City IT Support Specialist I-II MO-Kansas City 237623 Estimated Salary: $20 to $28 per hour based on qualifications.
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