Investigator, Tier 2
Company Name:
Alphapointe
As part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).
Job Summary : Immediate supervision of employees monitoring phone calls. Analyzes reported questionable activities from tier 1 investigators. Assists with equipment problems.
Essential Functions:
Supervisory responsibility of tier 1 employees.
Ability to analyze call activity referred from tier 1 investigators.
Following call analysis; escalate questionable activity calls forward to the department Supervisor for further action.
Availability to step in and function as a tier 1 employee as needed.
Monitor and manage all equipment issues for uninterrupted service.
Assistance with keeping all call activity confidential as required by the customer.
Assist with maintaining a secure work environment.
Additional Functions:
As the need arises, be available for court testimony on job related issues.
Knowledge and Skill Requirements :
Degree in Criminal Justice or Psychology preferred.
Ability to multitask.
Minimum of 2 years management experience.
Computer literate, specifically in Microsoft 2010.
Must type a minimum of 30 words per minute.
Excellent attendance record.
Detail oriented with specific emphasis on listen skills.
Must be able to pass and maintain a background check administered by
Alphapointe and the Missouri Department of Corrections.
Mandatory confidentiality relating to work performed.
Fluency in a second language given preferential consideration.
Ability to work in a secured team environment.
Must be able to pass a pre-placement drug screen.
Department: Guarded Exchange
Location: Kansas City, MOEstimated Salary: $20 to $28 per hour based on qualifications.
Alphapointe
As part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).
Job Summary : Immediate supervision of employees monitoring phone calls. Analyzes reported questionable activities from tier 1 investigators. Assists with equipment problems.
Essential Functions:
Supervisory responsibility of tier 1 employees.
Ability to analyze call activity referred from tier 1 investigators.
Following call analysis; escalate questionable activity calls forward to the department Supervisor for further action.
Availability to step in and function as a tier 1 employee as needed.
Monitor and manage all equipment issues for uninterrupted service.
Assistance with keeping all call activity confidential as required by the customer.
Assist with maintaining a secure work environment.
Additional Functions:
As the need arises, be available for court testimony on job related issues.
Knowledge and Skill Requirements :
Degree in Criminal Justice or Psychology preferred.
Ability to multitask.
Minimum of 2 years management experience.
Computer literate, specifically in Microsoft 2010.
Must type a minimum of 30 words per minute.
Excellent attendance record.
Detail oriented with specific emphasis on listen skills.
Must be able to pass and maintain a background check administered by
Alphapointe and the Missouri Department of Corrections.
Mandatory confidentiality relating to work performed.
Fluency in a second language given preferential consideration.
Ability to work in a secured team environment.
Must be able to pass a pre-placement drug screen.
Department: Guarded Exchange
Location: Kansas City, MOEstimated Salary: $20 to $28 per hour based on qualifications.
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