IT Specialist
The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Provide troubleshooting support and work with Tier 2 and 3 technical staff to assist users of all organizations regarding the Fiscal Service WAN/LAN and large scale mainframe using automated reporting and monitoring systems. Assist administrators and engineers in the operation and troubleshooting of data center device, operating systems, applications and hardware. This is accomplished by performing tasks assigned by the systems administrators and engineers. Monitor activities, performance and availability of resources including mainframe platforms, distributed systems and communication services in support of the Fiscal Service WAN/LAN from an internal and external perspective using automated systems. Work with administrators, engineers, and commercial vendors to gather incident and problem information, to report incident fix and problem resolution, and to inform the administrators and engineers on the status of changes. Communicate frequently with developers, systems administrators, database administrators and telecommunications staff, providing support for the infrastructure and application code. You must meet the following requirements within 30 days after the closing date of this announcement. For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes using IT guidelines to analyze and report issues and provide customer support for desktop, server and network operating systems. For the GS-09, examples of such experience could include:
- Using and applying all aspects of established procedures to analyze, isolate and report network, operating systems, applications and hardware issues such as:
the server down or unavailable, software program errors, critical down interface or software program errors and sending NetIQ alerts, Solarwinds alerts or other types of application monitoring alerts.- Assisting computer facility staff in the operation and troubleshooting of environmental controls.- Providing advice and assistance to customers; troubleshoot problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.ANDIn addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below.- Attention to Detail, such as reporting of data.- Customer Service, such as providing technical assistance to staff and customers.- Oral Communication, such as participating in meetings on job-related subjects.- Problem Solving, such as using reasoning and deduction to find solutions to problems.ORYou may substitute education for specialized experience as follows:
- A master's degree or equivalent graduate degree, or- 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-09, you must have been at the GS-07 level for 52 weeks.
Estimated Salary: $20 to $28 per hour based on qualifications.
- Using and applying all aspects of established procedures to analyze, isolate and report network, operating systems, applications and hardware issues such as:
the server down or unavailable, software program errors, critical down interface or software program errors and sending NetIQ alerts, Solarwinds alerts or other types of application monitoring alerts.- Assisting computer facility staff in the operation and troubleshooting of environmental controls.- Providing advice and assistance to customers; troubleshoot problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.ANDIn addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below.- Attention to Detail, such as reporting of data.- Customer Service, such as providing technical assistance to staff and customers.- Oral Communication, such as participating in meetings on job-related subjects.- Problem Solving, such as using reasoning and deduction to find solutions to problems.ORYou may substitute education for specialized experience as follows:
- A master's degree or equivalent graduate degree, or- 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree.In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-09, you must have been at the GS-07 level for 52 weeks.
- Department:
2210 Information Technology Management - Salary Range:
$59,315 to $77,111 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
